Technická fóra » Déjà Vu support »
Not informative message of export errors.
Autor vlákna: mikhailo
mikhailo
mikhailo
Local time: 07:24
angličtina -> ruština
+ ...
Jan 11, 2017

Case

Not first export of file from DVX3 to removed inbetween exports USB-drive.
DVX3 writes «It can't export file» and first thing I think «Some bad codes appears in file».

I've checked codes. Nothing but can't export again. I spent more that 10 minutes to understand the cause of problem.
(and it's really not obvious, cause initially DVX3 write file to temp dir)
Why DVX3 do not check export dir each time at export?

It's worth to think ... See more
Case

Not first export of file from DVX3 to removed inbetween exports USB-drive.
DVX3 writes «It can't export file» and first thing I think «Some bad codes appears in file».

I've checked codes. Nothing but can't export again. I spent more that 10 minutes to understand the cause of problem.
(and it's really not obvious, cause initially DVX3 write file to temp dir)
Why DVX3 do not check export dir each time at export?

It's worth to think about more informative messages in cases of export errors.

[Редактировалось 2017-01-13 09:51 GMT] ▲ Collapse
 
Olav Karlsen
Olav Karlsen
Norsko
Local time: 06:24
angličtina -> norština
+ ...
Export errors Jan 13, 2017

mikhailo wrote:

Case

Not first export of file from DVX3 to removed inbetween exports USB-drive.
DVX3 writes «It can't export file» and first thing I think «Some bad codes appears in file».

I've checked codes. Nothing but can't export again. I spent more that 10 minutes to understand the cause of problem.
(and it's really not obvious, cause initially DVX3 write file to temp dir)
Why DVX3 do not check export dir each time at export?

It's worth to think about more informative messages in cases of export errors.

[Редактировалось 2017-01-13 09:51 GMT]

I have come across this error now and then, especially when translating Excel files. My solution was to copy the translated columns in DVX3 and paste it into the Excel file. Of course the lack of error messages is frustration, so after 3 or 4 attempts you give up. I also have Trados 2007 -3012- 2015, and have never come across such export errors. If there are many Excel files concerned , I have exported the TM and run it quickly through Trados to save time. As stated above, no export errors in Trados. The lack of advice in DVX3 is something that needs to be checked very soon.
 
Elena Va
Elena Va
Ruská federace
Local time: 07:24
ruština -> angličtina
+ ...
Please, help Jan 17, 2017

Olav Karlsen wrote:

mikhailo wrote:

Case

Not first export of file from DVX3 to removed inbetween exports USB-drive.
DVX3 writes «It can't export file» and first thing I think «Some bad codes appears in file».

I've checked codes. Nothing but can't export again. I spent more that 10 minutes to understand the cause of problem.
(and it's really not obvious, cause initially DVX3 write file to temp dir)
Why DVX3 do not check export dir each time at export?

It's worth to think about more informative messages in cases of export errors.

[Редактировалось 2017-01-13 09:51 GMT]

I have come across this error now and then, especially when translating Excel files. My solution was to copy the translated columns in DVX3 and paste it into the Excel file. Of course the lack of error messages is frustration, so after 3 or 4 attempts you give up. I also have Trados 2007 -3012- 2015, and have never come across such export errors. If there are many Excel files concerned , I have exported the TM and run it quickly through Trados to save time. As stated above, no export errors in Trados. The lack of advice in DVX3 is something that needs to be checked very soon.


Case

No answer from Atril.
I bought Atril's program via Proz in December. I was informed that I have only 2 installation attempts.
After the 1 attempt I have the program that doesn't work. We've done everything, including full reinstallation.
Now I can't use my laptop, I don't have April's product.
Perfect.


[Edited at 2017-01-17 16:54 GMT]
 
Selcuk Akyuz
Selcuk Akyuz  Identity Verified
Turecko
Local time: 07:24
angličtina -> turečtina
+ ...
@Elena Jan 17, 2017

Elena Va wrote:

I bought Atril's program via Proz in December. I was informed that I have only 2 installation attempts.
After the 1 attempt I have the program that doesn't work. We've done everything, including full reinstallation.
Now I can't use my laptop, I don't have April's product.
Perfect.


Hi Elena,

Perhaps you can find a solution here: https://atrilsolutions.zendesk.com/hc/en-us/categories/200883092-Activation

Otherwise, you can submit a support request at https://atrilsolutions.zendesk.com/hc/en-us/requests/new

Selcuk
 
Elena Va
Elena Va
Ruská federace
Local time: 07:24
ruština -> angličtina
+ ...
Thank you! Jan 21, 2017

Selcuk Akyuz wrote:

Elena Va wrote:

I bought Atril's program via Proz in December. I was informed that I have only 2 installation attempts.
After the 1 attempt I have the program that doesn't work. We've done everything, including full reinstallation.
Now I can't use my laptop, I don't have April's product.
Perfect.


Hi Elena,

Perhaps you can find a solution here: https://atrilsolutions.zendesk.com/hc/en-us/categories/200883092-Activation

Otherwise, you can submit a support request at https://atrilsolutions.zendesk.com/hc/en-us/requests/new

Selcuk

THANKS FOR YOUR HELP!!!!
 


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Not informative message of export errors.






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