Technická fóra » Alchemy support »
alchemy catalyst 10: unable to start after install and display"catalyst has stopped working"
Autor vlákna: xiaowen Liu
xiaowen Liu
xiaowen Liu
Local time: 06:48
angličtina -> čínština
Jun 16, 2015

Hi,
My OS is win7 64 bit, I downloaded and installed alchemy catalyst 10 and license from www.alchemysoftware.com, but after reboot as required by instruction, the screen displays "catalyst has stopped working", the only option is to close the application.
I wonder how to solve this problem, thanks
 
Alchemy Support
Alchemy Support
Local time: 23:48
angličtina
Reinstall Jun 16, 2015

Hi,

Could you please remove Catalyst 10 via Control panel > Add or Remove programs, reboot your machine after.

Please install Catalyst by right click on the setup.exe and choose run as administrator.
Could you then launch Catalyst 10 by right clicking on the Catalyst.exe as well and choose run as administrator?

This should fix the issue.

Please let me know how you are getting on.

Thanks and regards,
Jette
 
xiaowen Liu
xiaowen Liu
Local time: 06:48
angličtina -> čínština
AUTOR TÉMATU
problem solved but confused Jun 17, 2015

thanks
it's really strange, when i double click an TTK file, alchemy catalyst launched without erros, and I finsished my translation in it. but when I click the catalyst icon from start menu, it still display the above error, I don't know why
 
Alchemy Support
Alchemy Support
Local time: 23:48
angličtina
Odd Jun 17, 2015

I am glad to hear you were able to finish your translation work.

Did you have Catalyst installed before? It might be worth once you have time to reinstall Catalyst and see if that resolves the launch issue.

Thanks,
Jette
 


Toto fórum nemá žádného přiřazeného moderátora.
Chcete-li nahlásit porušení pravidel serveru nebo získat pomoc, obraťte se na pracovníky serveru ».


alchemy catalyst 10: unable to start after install and display"catalyst has stopped working"






Protemos translation business management system
Create your account in minutes, and start working! 3-month trial for agencies, and free for freelancers!

The system lets you keep client/vendor database, with contacts and rates, manage projects and assign jobs to vendors, issue invoices, track payments, store and manage project files, generate business reports on turnover profit per client/manager etc.

More info »
Wordfast Pro
Translation Memory Software for Any Platform

Exclusive discount for ProZ.com users! Save over 13% when purchasing Wordfast Pro through ProZ.com. Wordfast is the world's #1 provider of platform-independent Translation Memory software. Consistently ranked the most user-friendly and highest value

Buy now! »