| Stran v tématu: [1 2 3 4] > | Studio 2021 keeps on crashing Autor vlákna: Michael Harris
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Michael Harris 
Německo
Local time: 18:05
Člen (2006)
němčina -> angličtina
Hello everyone,
Does anybody have any idea why my studio 2021 keeps crashing without any warning. This has happened with different files from different customers. I didn´t even have a chance to save the file, trados just closes.
I have the latest version, have a new computer with 16 GB memory and software-related, everything is up-to-date.
I know this is quite vague, but if anybody has any ideas, that woul dbe fantastic.
Michael
| | | | | | Michael Harris
Německo
Local time: 18:05
Člen (2006)
němčina -> angličtina
AUTOR TÉMATU | This is just soooo annoying | Feb 2, 2021 |
I am working on a Powerpoint in Studio and it crashes every 3 minutes!!
I thought that Trados would also be looking into this forum, or is it really only for us translators?
And if trados knows about this problem, then it is a bit of a poor performance from them that they do not even make any suggestions or acknowledge that they are addressing this issue!!!
| | | | Paul Malone
Francie
Local time: 18:05
Člen (2004)
francouzština -> angličtina
+ ...
| Perform a "Repair installation" | Feb 3, 2021 |
My honest answer to your question, Michael, is no.
However, I suggest that you try performing a "repair installation". For example, in Windows 10 you proceed as if you were going to uninstall Trados Studio 2021 in Control Panel/Programs and Features, but instead of uninstalling you choose "repair". This is what SDL themselves recommend in these cases according to a post I read in the official SDL help forums. I, at least, have been doing this since Studio 2019 and I find that after ... See more My honest answer to your question, Michael, is no.
However, I suggest that you try performing a "repair installation". For example, in Windows 10 you proceed as if you were going to uninstall Trados Studio 2021 in Control Panel/Programs and Features, but instead of uninstalling you choose "repair". This is what SDL themselves recommend in these cases according to a post I read in the official SDL help forums. I, at least, have been doing this since Studio 2019 and I find that after doing so, Studio then no longer crashes at all for at least a few months. Then, the very next time it does crash - a few months later, with luck - I immediately perform the repair installation again, which once again seems to solve the immediate crashing behaviour. It works for me, so it might be worth a try.
Good luck, Paul.
[Edited at 2021-02-03 07:46 GMT]
[Edited at 2021-02-03 09:33 GMT] ▲ Collapse
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Michael Harris
Německo
Local time: 18:05
Člen (2006)
němčina -> angličtina
AUTOR TÉMATU
Paul Malone wrote:
My honest answer to your question, Michael, is no.
However, I suggest that you try performing a "repair installation". For example, in Windows 10 you proceed as if you were going to uninstall Trados Studio 2021 in Control Panel/Programs and Features, but instead of uninstalling you choose "repair". This is what SDL themselves recommend in these cases according to a post I read in the official SDL help forums. I, at least, have been doing this since Studio 2019 and I find that after doing so, Studio then no longer crashes at all for at least a few months. Then, the very next time it does crash - a few months later, with luck - I immediately perform the repair installation again , which once again seems to solve the immediate crashing behaviour. It works for me, so it might be worth a try.
Good luck, Paul.
[Edited at 2021-02-03 07:46 GMT]
Thanks for the tip, will try it out and see.
Michael
| | | | David Willett
Velká Británie
Local time: 17:05
němčina -> angličtina
I've been using Trados since the 2007 version and have had occasional problems over the years but never the repeated crashes that seem to plague the 2021 version. My machine is a recent Windows 10 tower with 16 GB RAM, and it is otherwise completely stable. Everything else runs just fine.
Studio 2021, on the other hand, has been crashing multiple times per day on my current project with no warning whatsoever. This is what is left on the screen after it's given up the ghost:
Thank goodness for autosave!
| | | | Michael Harris
Německo
Local time: 18:05
Člen (2006)
němčina -> angličtina
AUTOR TÉMATU
David Willett wrote:
I've been using Trados since the 2007 version and have had occasional problems over the years but never the repeated crashes that seem to plague the 2021 version. My machine is a recent Windows 10 tower with 16 GB RAM, and it is otherwise completely stable. Everything else runs just fine.
Studio 2021, on the other hand, has been crashing multiple times per day on my current project with no warning whatsoever. This is what is left on the screen after it's given up the ghost:
Thank goodness for autosave!
At least you get some lovely Error windows, mine just crashes and leaves me in the cold.
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Paul Malone wrote:
My honest answer to your question, Michael, is no.
However, I suggest that you try performing a "repair installation". For example, in Windows 10 you proceed as if you were going to uninstall Trados Studio 2021 in Control Panel/Programs and Features, but instead of uninstalling you choose "repair". This is what SDL themselves recommend in these cases according to a post I read in the official SDL help forums. I, at least, have been doing this since Studio 2019 and I find that after doing so, Studio then no longer crashes at all for at least a few months. Then, the very next time it does crash - a few months later, with luck - I immediately perform the repair installation again, which once again seems to solve the immediate crashing behaviour. It works for me, so it might be worth a try.
Good luck, Paul.
[Edited at 2021-02-03 07:46 GMT]
[Edited at 2021-02-03 09:33 GMT]
Thanks for that tip, I will give it a go!
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Michael Harris
Německo
Local time: 18:05
Člen (2006)
němčina -> angličtina
AUTOR TÉMATU | Hi once again Paul | Feb 15, 2021 |
Paul Malone wrote:
My honest answer to your question, Michael, is no.
However, I suggest that you try performing a "repair installation". For example, in Windows 10 you proceed as if you were going to uninstall Trados Studio 2021 in Control Panel/Programs and Features, but instead of uninstalling you choose "repair". This is what SDL themselves recommend in these cases according to a post I read in the official SDL help forums. I, at least, have been doing this since Studio 2019 and I find that after doing so, Studio then no longer crashes at all for at least a few months. Then, the very next time it does crash - a few months later, with luck - I immediately perform the repair installation again, which once again seems to solve the immediate crashing behaviour. It works for me, so it might be worth a try.
Good luck, Paul.
[Edited at 2021-02-03 07:46 GMT]
[Edited at 2021-02-03 09:33 GMT]
I have tried this out in the mean time and low and behold, it seems to have worked.
I must admit that this is a bit poor from Trados that they have not made any comments here seeing as their software is quite expensive!!
Anyway, in my case this worked but I do hope that I do not have to do that again.
| | | | Michael Harris
Německo
Local time: 18:05
Člen (2006)
němčina -> angličtina
AUTOR TÉMATU | Since my last post | Mar 12, 2021 |
Trados is still crashing without any warnig whatsoever!
Hasnt Trados tried to make any changes to this, especially if it is a known problem?
I have never had these sorts of probles and after paying so much from updating to 2019 and then to 2021 within a year, this is extremely disappointing!!
I will have to take the advice from Paul again, but this is not a solution for a professional CAT tool
| | | | | Latest update released today | Mar 13, 2021 |
Dear Michael,
Trados has just released a new update for Studio’s 2021 version today.
You should download and install it.
It may help and solve your problem.
Yours.
[Modifié le 2021-03-13 13:05 GMT]
| | | | Michael Harris
Německo
Local time: 18:05
Člen (2006)
němčina -> angličtina
AUTOR TÉMATU
Laurent DI RAIMONDO wrote:
Dear Michael,
Trados has just released a new update for Studio’s 2021 version today.
You should download and install it.
It may help and solve your problem.
Yours.
[Modifié le 2021-03-13 13:05 GMT]
Thanks for letting me know. Just after making the post, I checked if there was an update and installed that straight away.
I do hope that it will help.
Will keep all posted
[Edited at 2021-03-14 22:37 GMT]
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Remy van Tol
Peru
Local time: 12:05
nizozemština -> angličtina
+ ...
| Uncheck option | Mar 14, 2021 |
Hi Michael,
Unchecking 'Perform search if the TM lookup returns no results' helped to stop the crashes in our office.
Go to:
File -> Options -> Editor -> Concordance Search Window
Uncheck 'Perform search if the TM lookup returns no results'.
Hope that helps.
| | | | Michael Harris
Německo
Local time: 18:05
Člen (2006)
němčina -> angličtina
AUTOR TÉMATU
Remy van Tol wrote:
Hi Michael,
Unchecking 'Perform search if the TM lookup returns no results' helped to stop the crashes in our office.
Go to:
File -> Options -> Editor -> Concordance Search Window
Uncheck 'Perform search if the TM lookup returns no results'.
Hope that helps.
Thanks for the tip. I have already done that. I hop that the update has solved this problem.
Michael
| | | | Pavel Slama
Velká Británie
Local time: 17:05
Člen (2014)
angličtina -> čeština
+ ...
| Is it the internet connection? | Mar 15, 2021 |
Mine started crashing a lot more after this last update. It won’t even start, gets stuck in “Initializing views”. If I disconnect the internet, though, everything starts working fine, it seems. So my working theory is that Trados requires a stable internet connection – unlike the one I have at the moment – to do stuff that does not need any internet. Which sucks, because one of the reasons I refuse to work via many agency on-line platforms is that I can peacefully work on the train and... See more Mine started crashing a lot more after this last update. It won’t even start, gets stuck in “Initializing views”. If I disconnect the internet, though, everything starts working fine, it seems. So my working theory is that Trados requires a stable internet connection – unlike the one I have at the moment – to do stuff that does not need any internet. Which sucks, because one of the reasons I refuse to work via many agency on-line platforms is that I can peacefully work on the train and suchlike with my safely off-line Trados. ▲ Collapse
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